Terms of service

 

Maison Jai — Terms & Conditions

Last Updated: March 2026

 

 

1. Overview

These Terms & Conditions (“Terms”) govern your use of the Maison Jai website and services.


By accessing our site or purchasing from us, you agree to be bound by these Terms, including all policies referenced within.


If you do not agree, please do not use our site.

 

 

2. Brand & Service

Maison Jai is a luxury hair extension brand offering raw and virgin hair products through our online store.


Our store is hosted on Shopify Inc., which provides the platform that allows us to sell our products to you.

 

 

3. Products & Accuracy

We strive to present all products as accurately as possible. However:

 

  • Colors may vary slightly due to lighting, screen settings, and the natural characteristics of hair

  • All textures and patterns may vary, especially within raw hair

  • Product availability and pricing are subject to change at any time

 

Maison Jai reserves the right to:

 

  • Modify or discontinue products

  • Limit quantities per order

  • Refuse service at our discretion

 

 

4. Orders & Payment

  • All prices are listed in USD

  • Payment must be completed before order processing begins

  • We reserve the right to cancel or refuse any order

 

You agree to provide accurate billing and shipping information at checkout.

 

 

5. Order Processing & Shipping

Processing and shipping times are as follows:

 

  • Processing: 7–18 business days

  • Shipping: 2–4 business days after processing

 

During high-volume periods, processing times may extend.


Additional terms:

 

  • Orders cannot be modified once processing begins

  • Shipping addresses must be accurate at checkout

  • We are not responsible for carrier delays

 

International customers are responsible for any customs duties or import taxes.

 

 

6. Returns, Refunds & Exchanges

All returns, refunds, and exchanges are governed by our Return Policy.


By purchasing from Maison Jai, you acknowledge and agree to those terms, including:

 

  • Hygiene-based return restrictions

  • Timeframes for return requests

  • Conditions for eligibility

 

 

7. Product Use & Care

By purchasing from Maison Jai, you agree:

 

  • To properly care for the hair extensions

  • To follow recommended maintenance practices

  • That results and lifespan vary based on care and usage

 

We recommend professional installation for best results.

 

 

8. Intellectual Property

All content on this site is the property of Maison Jai, including:

 

  • Images

  • Branding and logos

  • Product descriptions

  • Website design

 

You may not copy, reproduce, or distribute any content without written permission.

 

 

9. User Responsibilities

By using our site, you agree to:

 

  • Provide accurate information

  • Maintain the security of your account

  • Not engage in fraudulent or unlawful activity

  • Be at least 18 years old or have parental consent

 

 

10. Prohibited Use

You may not use our site:

 

  • For unlawful purposes

  • To violate any laws or regulations

  • To transmit harmful code or malware

  • To exploit or misuse our content

Violation of these terms may result in termination of access.

 

 

11. Limitation of Liability

Maison Jai is not liable for any damages resulting from:

 

  • Use or misuse of our products

  • Installation or removal of extensions

  • Allergic reactions or sensitivities

  • Damage to natural hair or scalp

  • Dissatisfaction with results

All products are used at your own risk.


To the fullest extent permitted by law, Maison Jai shall not be liable for any indirect, incidental, or consequential damages.

 

 

12. Third-Party Services

Our site may include links to third-party services.


We are not responsible for:

 

  • Their content

  • Their policies

  • Any transactions made through them

 

Use of third-party services is at your own discretion.

 

 

13. Modifications to Terms

We reserve the right to update or modify these Terms at any time.


Changes will take effect immediately upon posting.


Continued use of the site constitutes acceptance of those changes.

 

 

14. Governing Law

These Terms are governed by the laws of the State of Florida, United States.


Any disputes shall be resolved in the courts located within Florida.

 

 

15. Contact Information

For any questions regarding these Terms, please contact:

Email: maisonjaihair@gmail.com