Refund policy

 

Returns & Exchanges

At Maison Jai, we uphold the highest standards of quality, hygiene, and product integrity.

Due to the personal nature of hair extensions, we accept returns and exchanges within 7 days of delivery under the following conditions:

  • Hair must be unused, uninstalled, and in original condition

  • Security bands must remain intact on each bundle

  • Packaging must remain unopened and unaltered

Any item with removed or damaged security bands will not qualify for return or exchange.

✦ To maintain our standard, all returned hair must remain in its original state

 

 

Return Process

To initiate a return or exchange, please contact:

maisonjaihair@gmail.com

Include:

  • Your order number

  • Reason for return or exchange

  • Clear photos (if applicable)

Once approved, return instructions will be provided.

There will be a %5 restocking fee.

 


Refund Processing

Once your return is received and inspected:

  • Processing time: 3–5 business days

  • Refunds are issued to the original payment method

Please allow additional time for your bank or payment provider to complete the transaction.

✦ Every return is carefully reviewed to ensure quality standards are maintained

 

 

Shipping & Delivery Policy

Once your order has been shipped and accepted by the carrier, it is no longer under Maison Jai’s control.

  • Delivery times are estimates provided by the carrier

    • Weather

    • Carrier disruptions

    • High-volume periods

      We are not responsible for delays caused by:

       

Tracking information is sent to the email provided at checkout.

✦ We ensure your order leaves us correctly — delivery is managed by the carrier

 


Lost or Delivered Packages

If your package is marked as delivered, Maison Jai is not responsible for lost or stolen items.

We recommend:

  • Checking with neighbors or building management

  • Verifying your delivery address

  • Contacting the carrier directly

We are happy to assist with filing a claim, but final resolutions are determined by the carrier.

✦ For security, we recommend shipping to a secure location or selecting signature delivery

 

 

Shipping Liability

Once shipped, all responsibility transfers to the carrier.

Maison Jai is not liable for:

  • Lost packages

  • Stolen packages

  • Damaged packages during transit

By placing an order, you agree to these terms.

 

 

Defective Product Policy

We stand behind the quality of our hair.

If you believe you have received a defective product (such as excessive shedding, tangling, or other concerns), you must contact us within:

14 days of delivery

Requirements:

  • Hair must be unused and not installed

    • Cut

    • Sewn through

    • Chemically altered

      Hair must not be:

       

All claims will undergo an inspection process before approval.

Please email:

maisonjaihair@gmail.com

Include:

  • Order number

  • Detailed description

  • Photos/videos of the concern

✦ Quality is our standard — every claim is reviewed with care

 

 

Order Accuracy & Final Sale Notice

We strongly encourage reviewing your order before purchase:

  • Length

  • Texture

  • Collection (Raw vs Virgin)

  • Shipping details

Due to the nature of our products:

  • Orders cannot be modified once placed

  • Shipping addresses cannot be changed after processing begins

 

 

Policy Agreement

By placing an order with Maison Jai, you acknowledge and agree to all terms outlined in this policy.

We reserve the right to update this policy at any time to reflect our standards and operations.