Frequently Asked Questions

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About Maison Jai

  • Maison Jai is a luxury hair house specializing in raw and virgin hair extensions crafted for women who expect fullness, longevity, and effortless beauty.

    Each bundle is intentionally sourced and selected to meet our standard of density, softness, and natural movement — so every install feels elevated.

    Not mass-produced — intentionally curated for quality

  • Curated over convenience

    We source from multiple premium origins to ensure every texture meets our standard — rather than relying on a single supplier.

    This allows us to deliver:

    • Fuller, true-to-density bundles
    • Long-lasting performance
    • Seamless, natural blending

    A refined experience

    Maison Jai removes the uncertainty of sourcing hair yourself.

    Each bundle is:

    • Carefully selected
    • Quality-checked
    • Prepared with intention

    Selected, not sourced in bulk

    We also offer flexible payment options including:

    • Afterpay
    • Apple Pay
    • PayPal
    • Zip
    • Sezzle

    Luxury made accessible without compromising quality.

  • We don’t mass-purchase or rely on inconsistent bulk inventory. Every texture we offer has been carefully tested and refined over time to meet our standards.

    We focus on:

    • full density from root to ends
    • minimal shedding with proper care
    • long-term wear without thinning or matting

    Each bundle is selected for consistency, performance, and its ability to blend seamlessly. If it doesn’t meet our standard, it doesn’t make it to our store.

Shipping & Processing

  • Every Maison Jai order is crafted with intention.

    • Processing: 7–18 business days
    • Shipping: 2–4 business days

    During high-volume periods, processing may extend slightly.

    Each bundle is prepared with care — ensuring you receive hair that meets our standard of fullness, softness, and longevity.

  • Because Maison Jai does not operate on pre-packaged inventory.

    Our raw hair is:

    • Ethically sourced from real donors
    • Carefully cleansed and prepared
    • Constructed and inspected before shipment

    This level of craftsmanship cannot be rushed to ensure consistency and quality.

    Raw hair is luxury and luxury takes intention.

  • Yes — we ship worldwide.

    Shipping rates and delivery options are calculated at checkout for your location.

  • Once your order has shipped, it is in the care of the carrier.

    Delays may occur due to:

    • Weather conditions
    • High-volume periods
    • Carrier disruptions

    We are always happy to assist with tracking updates if needed.

  • If tracking shows your package as delivered, Maison Jai is not responsible for lost or stolen items.

    We recommend:

    • Checking with neighbors or building management
    • Verifying your delivery location
    • Contacting your local carrier

    We can assist with filing a claim, but final resolutions are handled by the carrier.

  • Each bundle is carefully inspected before shipping. If there is a verified issue, we will make it right.

Raw vs. Virgin Hair

Raw Hair Education

  • RAW HAIR — Single Donor • Natural • Long-lasting

    Raw hair is collected from a single donor with cuticles aligned in one direction.

    This allows for:

    • Smooth, natural movement
    • Minimal tangling
    • Long-term wear (4-5+ years)
    • Consistency from root to ends

    Our Indian raw textures, including curls, are completely natural — with no steam processing or alteration.

    VIRGIN HAIR — Refined • Versatile • Consistent

    Virgin hair is collected from multiple donors and refined to create uniform textures.

    At Maison Jai, our virgin hair is:

    • Steam-processed (not chemically altered)
    • Designed for consistency and softness
    • Ideal for polished, predictable styles

    Virgin hair typically lasts 12-24+ months with proper care and offers a versatile, luxury option.

  • We offer curly textures across both collections:

    • Raw Collection:100% natural curls from single donors (no processing).Each bundle may vary slightly — just like natural hair.
    • Virgin Collection:Curly patterns are created using a gentle steam process for uniformity.

    Across both:

    • No synthetic fibers
    • No silicone coatings

    Each bundle is:

    • Carefully selected
    • Quality-checked
    • Prepared with intention

    Selected, not sourced in bulk

    We also offer flexible payment options including:

    • Afterpay
    • Apple Pay
    • PayPal
    • Zip
    • Sezzle

    Luxury made accessible without compromising quality.

  • Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location.

Styling & Coloring

  • Yes — our hair can be heat styled just like natural hair.

    For best results:

    • Use a heat protectant
    • Avoid excessive heat
    • Use high-quality tools

    With proper care, textures will return after washing.

  • Yes — our hair can be colored.

    Our raw hair lifts beautifully due to its natural integrity.

    To maintain consistency, we lightly tone natural variations when needed.

    For more dramatic color changes, professional coloring is recommended to preserve the hair’s quality.

Product Details & Longevity

  • With proper care:

    • Raw Hair: 4–5+ years – invest once, wear for years
    • Virgin Hair: 1-2 years

    Because our hair is not coated with heavy fillers or silicones, it maintains its natural softness and movement over time.

  • Treat your extensions like your natural hair:

    • Wash regularly
    • Use hydrating conditioners
    • Avoid heavy product buildup
    • Sleep with a bonnet or on silk
    • Detangle from ends upward
    • Deep condition as needed

    Consistent care preserves longevity and softness.

  • Yes — all Maison Jai hair is ethically sourced.

    • Donors voluntarily provide hair
    • Compensation is provided
    • No exploitation or temple sourcing

    We prioritize both quality and integrity in every bundle.

  • Our bundles are constructed for natural density.

    • Hair is aligned from root to ends
    • No short filler hairs
    • No mixing of inconsistent lengths

    Virgin hair is either double drawn or super double drawn.
    This creates the full, voluminous finish Maison Jai is known for.